Application Administrative Consultant

Location: Minneapolis, MN
Date Posted: 09-27-2018
About the Position
The Application Administrative Consultant supports our Software-as-a-Service customers by managing all day-to-day aspects of software application related services. The Application Administrative Consultant handles service requests through our centralized ticketing system and ensures the operational availability of our applications for customers. 
 
Responsibilities and Deliverables
  • Execute application management tasks and processes to ensure operational availability of the service.
  • Triage customer service requests, complete or re-assign tickets as necessary.
  • Perform problem analysis, manage and prioritize issues to ensure compliance with service level agreements.
  • Develop, document and maintain operating procedures and tools to enhance and improve application administration and management.
  • Participate in customer pre and post go-live activities.
 
Travel Expectations
  • Limited travel; up to 20% of the time.
 
About You
  • Bachelor’s degree or equivalent experience preferred
  • 5+ years of experience in a customer facing position requiring the resolution of complex issues with application administration and management responsibilities
  • Demonstrated problem solving ability using strong diagnosis and analytical skills
  • Demonstrated knowledge and use of computer support management software and collaboration tools
  • Strong verbal and written communication and interpersonal skills with an ability to deliver excellent customer service
  • Strong organization and prioritization skills with the ability to manage multiple tasks, often with competing deadlines
  • Ability to work independently or as a team player
  • Working knowledge of Finance, Accounting or mission critical software application systems
  • Knowledge of IDS products is a plus


About IDS
International Decision Systems, Inc. is a world-class software developer of enterprise level software for the commercial finance industry. Headquartered in Minneapolis with global offices in Australia, Europe and India, International Decision Systems, Inc. has a 40-year history of serving the majority of the top 200 leasing organizations worldwide. International Decision Systems, Inc.’s customers are among the largest publicly traded organizations in the world and they value International Decision System, Inc. for its nimble, responsive technology expertise. At International Decision Systems, Inc. you’ll be part of an innovative team of professionals who serve the world’s commercial finance industry with progressive products and financial depth only available from an integrated strategic partner.
 
Candidate must be able to pass criminal and credit background check.
As an Equal Opportunity Employer, we are committed to a diverse workforce.
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